Return Policy

Issi Equestrian Ltd.

Returns

If you aren't delighted with your purchase, you have 30 days for a full refund.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Your item should show no signs of wear.

To complete your return, we require a receipt or proof of purchase.

Please contact us at sissi@issiequestrian and let us know it's on its way.

Any item not in its original condition, is damaged or missing parts will not be accepted.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Exchanges

 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sissi@issiequestrian.com.

If you order the wrong size we will exchange for a different size, however, because they are all handmade it may take an additional 6-8 weeks for the replacement.
Shipping

To return your product, you should mail your product to:

Issi Equestrian, 20 Asbury Street, Topsfield, Massachusetts, 01983, USA.

You will be responsible for paying shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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